Terms of Service

Effective Date: July 4, 2026  |  Last Updated: July 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Chopt ("Company," "we," "us," or "our"), governing your access to and use of the website located at new-chopt.click (the "Website") and all related services, features, content, and applications offered by Chopt (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, users, and others who access or use the Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such a case, "you" and "your" will refer to that entity. If you do not have such authority, you must not accept these Terms or use our Services on behalf of such entity.

You must be at least eighteen (18) years of age to use our Services. By accepting these Terms, you represent and warrant that you are at least 18 years old. If you are under the age of 18, you are not permitted to use our Services without the express consent and supervision of a parent or legal guardian.

2. Description of Services

Chopt operates as a food service business offering customers access to fresh, nutritious, and customizable food products through our digital platform located at new-chopt.click. Our Services include, but are not limited to, the following:

• Online Ordering: Customers may browse our menu, customize food items, and place orders for pickup or delivery through our Website.
• Menu Browsing: Users may access and review our current menu offerings, including ingredients, nutritional information, and pricing.
• Account Management: Registered users may create and manage personal accounts to streamline the ordering process, save preferences, and review order history.
• Loyalty Programs and Promotions: We may offer loyalty points, discount codes, promotional offers, and other rewards programs from time to time, subject to separate terms and conditions.
• Customer Support: We provide customer support services to assist users with inquiries, complaints, order issues, and general assistance related to our food services.
• Nutritional and Dietary Information: We provide general nutritional information about our menu items to assist customers in making informed dietary decisions.
• Catering Services: We may offer catering and bulk ordering options for events, corporate gatherings, and group meals, subject to availability and separate terms.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our Services at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

The availability of certain menu items, promotions, and services may vary based on your location, time of day, and other factors. We do not guarantee the continuous availability of any specific menu item or service feature.

3. User Accounts and Registration

To access certain features of our Services, including placing orders, saving preferences, and participating in loyalty programs, you may be required to create a user account. When creating an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password.

You agree to notify us immediately at info@new-chopt.click if you suspect any unauthorized use of your account or any other security breach. We will not be liable for any losses or damages arising from your failure to safeguard your account credentials.

You are solely responsible for all activities that occur under your account, whether or not you authorized such activities. We reserve the right to suspend or terminate your account at our discretion if we determine that you have violated these Terms or engaged in any fraudulent, abusive, or illegal activity.

4. User Obligations and Prohibited Activities

By using our Services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to the laws of the United States. You further agree to use our Services only for lawful purposes and in a manner consistent with these Terms.

4.1 User Obligations

As a condition of your use of the Services, you agree to:

• Provide accurate, truthful, and complete information when registering for an account, placing orders, or interacting with our Services.
• Keep your account information up to date and notify us promptly of any changes.
• Pay all charges and fees associated with your orders and account in a timely manner.
• Comply with all applicable laws and regulations when using our Services.
• Treat our employees, contractors, delivery partners, and other users with respect and courtesy.
• Report any errors, inaccuracies, or issues with your orders or account to our customer support team promptly.

4.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Fraudulent Orders: Placing orders with no intention of payment, using fraudulent payment methods, or engaging in chargebacks without legitimate cause.
• Unauthorized Access: Attempting to gain unauthorized access to our systems, servers, databases, or other users' accounts.
• Scraping and Data Mining: Using automated tools, bots, scrapers, or other means to extract, collect, or harvest data from our Website without our express written consent.
• Misrepresentation: Impersonating any person or entity, or falsely representing your affiliation with any person or entity.
• Harmful Content: Uploading, transmitting, or distributing any content that is defamatory, obscene, harassing, threatening, or otherwise objectionable.
• Interference: Interfering with, disrupting, or attempting to compromise the integrity or security of our Website, servers, or networks.
• Malware: Introducing viruses, Trojan horses, worms, or other malicious or harmful code into our systems.
• Violation of Intellectual Property: Copying, reproducing, distributing, or creating derivative works from our content without our express written permission.
• Spam: Sending unsolicited commercial communications, chain letters, or other forms of spam to other users or through our platform.
• Commercial Exploitation: Reselling, sublicensing, or commercially exploiting our Services without our express written authorization.
• Circumvention: Attempting to circumvent any technical measures we have implemented to protect our Website or Services.
• False Reviews: Submitting false, misleading, or fabricated reviews, ratings, or feedback about our products or Services.

We reserve the right to investigate any suspected violations of these Terms and to take appropriate action, including suspending or terminating your account, reporting illegal activities to law enforcement authorities, and pursuing civil or criminal remedies to the fullest extent permitted by law.

5. Intellectual Property Rights

All content, materials, and features available on our Website and through our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and appearance of the Website ("Content"), are the exclusive property of Chopt or its licensors and are protected by applicable intellectual property laws, including copyright, trademark, patent, and trade secret laws of the United States.

The Chopt name, logo, and all related marks, names, logos, product and service names, designs, and slogans are trademarks of Chopt or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Website are the trademarks of their respective owners.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Website and Services for your personal, non-commercial purposes. This license does not include the right to:

• Sell, resell, or commercially exploit any portion of our Services or Content;
• Copy, reproduce, distribute, publicly display, or create derivative works from our Content;
• Modify or alter any part of our Website or Content;
• Use any data mining, robots, or similar data gathering or extraction tools;
• Download or copy any account information for the benefit of any third party;
• Use our Content for any purpose other than as expressly permitted by these Terms.

Any unauthorized use of our Content or intellectual property may subject you to civil and criminal penalties under applicable United States law, including but not limited to the Digital Millennium Copyright Act (DMCA) and the Lanham Act.

If you believe that any content on our Website infringes your intellectual property rights, please notify us at info@new-chopt.click with a detailed description of the alleged infringement, and we will investigate and respond in accordance with applicable law.

6. Payment Terms

Our Services may require payment for orders, subscriptions, catering services, and other offerings. By placing an order or subscribing to any paid service, you agree to the following payment terms:

6.1 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or service charges unless explicitly stated. Final pricing, including all applicable charges, will be displayed to you before you complete your order.

6.2 Payment Methods

We accept various forms of payment, including major credit cards, debit cards, and other electronic payment methods as indicated on our Website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the total amount of your order to that payment method.

6.3 Taxes

You are responsible for paying all applicable taxes, including sales tax and any other taxes or fees imposed by federal, state, or local authorities in connection with your purchases through our Services.

6.4 Refunds and Cancellations

Our refund and cancellation policy is as follows: if you are dissatisfied with your order or if an error has occurred, please contact our customer support team at info@new-chopt.click within a reasonable time after receiving your order. Refunds, credits, or replacements will be issued at our sole discretion and in accordance with applicable consumer protection laws. We reserve the right to refuse refunds where the complaint is deemed unreasonable or made in bad faith.

6.5 Promotional Offers and Discounts

Promotional codes, discount offers, and loyalty rewards are subject to specific terms and conditions associated with each promotion. We reserve the right to modify, suspend, or terminate any promotional offer at any time. Promotional offers may not be combined with other discounts unless explicitly stated.

7. Disclaimers

YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES AND ALL CONTENT, PRODUCTS, AND FEATURES MADE AVAILABLE THROUGH OUR WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON OUR WEBSITE;
• WARRANTIES THAT DEFECTS IN OUR SERVICES WILL BE CORRECTED;
• WARRANTIES REGARDING THE SUITABILITY OF OUR FOOD PRODUCTS FOR ANY PARTICULAR DIETARY NEED, ALLERGY, OR HEALTH CONDITION.

NUTRITIONAL AND ALLERGEN INFORMATION PROVIDED ON OUR WEBSITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY AND MAY NOT BE FULLY ACCURATE OR COMPLETE. CUSTOMERS WITH FOOD ALLERGIES, DIETARY RESTRICTIONS, OR SPECIFIC HEALTH CONDITIONS SHOULD EXERCISE CAUTION AND CONSULT WITH A HEALTHCARE PROFESSIONAL BEFORE CONSUMING OUR PRODUCTS. WE CANNOT GUARANTEE THAT OUR FOOD PREPARATION FACILITIES ARE FREE FROM ALLERGENS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, INCLUDING THE LAWS OF THE UNITED STATES, IN NO EVENT SHALL CHOPT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY BUGS, VIRUSES, OR MALICIOUS CODE TRANSMITTED THROUGH OUR SERVICES;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT AVAILABLE THROUGH OUR SERVICES;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CHOPT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

The limitations and disclaimers in this section do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable United States consumer protection laws, including protections afforded by the Federal Trade Commission Act (FTC Act) and, where applicable, the California Consumer Privacy Act (CCPA/CPRA).

9. Indemnification

You agree to defend, indemnify, and hold harmless Chopt and its respective officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees and court costs) arising out of or relating to:

• Your use or misuse of our Services or Website;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third party's rights, including intellectual property rights, privacy rights, or other proprietary rights;
• Any content you submit, post, or transmit through our Services;
• Your fraudulent, negligent, or wrongful conduct;
• Any dispute between you and any third party arising from your use of our Services;
• Your access to or use of third-party websites or services linked to or from our Website.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You shall not settle any indemnified claim without our prior written consent.

10. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, disclose, and protect your personal information. By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy.

To the extent you are a resident of California, your use of our Services is subject to additional rights and protections under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as described in our Privacy Policy. These rights include the right to know, the right to delete, the right to opt-out of sale, and the right to non-discrimination.

We are committed to protecting your personal information in accordance with applicable United States federal and state privacy laws, including the FTC Act and applicable state consumer protection statutes.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms that are not owned or controlled by Chopt. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

Your use of third-party websites and services is governed by the terms and privacy policies of those third parties. We strongly encourage you to review the terms and privacy policies of any third-party website or service you visit. We shall not be liable for any damages or losses caused by or arising from your use of third-party websites or services.

12. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the federal laws of the United States and the laws of the state in which Chopt is registered and operates, without regard to any conflict of law principles that would require the application of the laws of another jurisdiction.

Subject to the dispute resolution provisions set forth in Section 13 below, you agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Nothing in these Terms shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

13. Dispute Resolution

We encourage you to contact us first at info@new-chopt.click to resolve any dispute informally before initiating formal legal proceedings. We will make reasonable efforts to resolve any dispute amicably within thirty (30) days of receiving your written notice of the dispute.

13.1 Binding Arbitration

If an informal resolution cannot be reached, you and Chopt agree that any dispute, controversy, or claim arising out of or relating to these Terms, your use of our Services, or any products or services purchased through our Website shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, rather than in a court of law.

The arbitration shall be conducted in English and shall take place in the United States in a location mutually agreed upon by the parties, or via remote hearing if agreed. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

13.2 Class Action Waiver

YOU AND CHOPT AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

13.3 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Additionally, claims that qualify for small claims court may be filed in the appropriate small claims court.

13.4 Time Limitation on Claims

ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Services or maintain an account with us. We may, at our sole discretion and without prior notice, suspend, restrict, or terminate your access to our Services or close your account for any reason, including but not limited to:

• Your violation or breach of any provision of these Terms;
• Fraudulent, abusive, or illegal activity associated with your account;
• Failure to pay for orders or other charges;
• Behavior that is harmful to other users, our employees, or our business;
• Extended periods of account inactivity;
• Our decision to discontinue or substantially modify our Services.

You may terminate your account at any time by contacting us at info@new-chopt.click and requesting account deletion. Upon termination, your right to use our Services will immediately cease.

Upon termination of your account or these Terms for any reason, all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions relating to intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.

15. Changes to Terms

We reserve the right to modify, update, or revise these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on our Website with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account (if applicable); and/or
• Displaying a prominent notice on our Website or through our Services.

Your continued use of our Services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes to the Terms, you must immediately discontinue your use of our Services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates or changes. The most current version of these Terms will always be available on our Website.

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, war, terrorism, labor disputes, supply chain disruptions, power outages, or failures of telecommunications infrastructure.

In the event of a force majeure event, we will make reasonable efforts to resume normal operations as soon as practicable and will notify affected customers where reasonably possible.

17. Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable under applicable law by a court of competent jurisdiction or an arbitrator, that provision shall be deemed severed from these Terms and shall not affect the validity or enforceability of the remaining provisions. The remaining provisions of these Terms shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, if possible.

The invalidity of any provision in one jurisdiction shall not affect its validity or enforceability in any other jurisdiction.

18. Waiver

No failure or delay by Chopt in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that right, power, or remedy or the exercise of any other right, power, or remedy. A waiver by Chopt of any breach or default shall not constitute a waiver of any subsequent breach or default.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on our Website, constitute the entire agreement between you and Chopt with respect to your use of our Services and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, both written and oral, regarding the subject matter hereof.

No oral or written information or advice given by Chopt or any of its authorized representatives shall create a warranty or otherwise alter the terms of this Agreement unless made in a written amendment signed by an authorized representative of Chopt.

20. Assignment

You may not assign or transfer your rights or obligations under these Terms, in whole or in part, without our prior written consent. Any attempt to assign these Terms without such consent shall be null and void. We may freely assign or transfer our rights and obligations under these Terms at any time without notice or consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

21. Electronic Communications

By using our Services and providing us with your contact information, you consent to receive electronic communications from us, including emails, push notifications, and other digital messages relating to your account, orders, and our Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

22. Compliance with Applicable Law

We operate our Services in compliance with applicable federal, state, and local laws of the United States, including but not limited to:

23. Contact Information

If you have any questions, concerns, comments, or complaints regarding these Terms of Service, your use of our Services, or any other matter, please do not hesitate to contact us using the following information:

For legal notices required by these Terms, including notices of arbitration or claims of intellectual property infringement, please send written correspondence to our email address above with the subject line "Legal Notice."